Privacy policy
Privacy Policy
At The Maison Silver ("we," "us," "our"), accessible through [themaisonsilver.com], we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use and protect that information, and your choices regarding your personal information.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our website, place an order, contact us, or otherwise provide information to us:
Personal Information
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Name
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Contact information, including email address, postal address, and telephone/mobile number
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Delivery and billing information, where applicable
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Demographic information, such as postcode or similar location information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
Payment Information
We do not request or directly store your credit card number, debit card number, or bank account details on our website.
Where applicable, payments are processed through the relevant payment gateway or financial institution. Any payment information you provide during the payment process is submitted directly to the applicable payment service provider and may be subject to that provider's own privacy policy and terms.
2. How We Use Your Information
We may use the information we collect for the following purposes:
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To process and fulfill your orders and provide requested services.
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To communicate with you regarding your orders, inquiries, or requests.
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To maintain internal records and business operations.
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To improve our products, services, website, and customer experience.
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To understand customer preferences and requirements.
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To conduct market research and analysis, where appropriate.
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To personalize and improve your experience when using our website.
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To contact you regarding products, services, or other information that may be relevant to you, where permitted by applicable law.
We will use your personal information only for legitimate business purposes and in accordance with this Privacy Policy.
3. Communications
Where appropriate and permitted by applicable law, we may contact you by email, telephone, SMS, or other communication methods regarding:
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Your orders or transactions
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Customer service inquiries
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Products or services
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Website updates
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Market research
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Promotional or marketing communications
You may choose not to receive certain marketing communications from us by contacting us or using the unsubscribe option provided in applicable marketing communications.
4. Protection of Your Information
We are committed to protecting your personal information.
We take reasonable administrative, technical, and organizational measures designed to protect the information we collect from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
5. Sharing of Personal Information
We do not sell or lease your personal information to third parties.
We may, where reasonably necessary, share relevant information with trusted service providers who assist us in operating our website, processing orders, delivering products, providing customer support, processing payments, or performing other business-related services.
Where information is shared with service providers, we seek to ensure that it is handled appropriately and only for legitimate purposes.
We may also disclose information where required to do so by applicable law, regulation, legal process, or governmental authority.
6. Links to Other Websites
Our website may contain links to third-party websites that may be of interest to you.
Once you leave our website and access an external website, that website is governed by its own privacy policy and terms. We do not control and are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing personal information.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, remember preferences, and enhance your browsing experience.
Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.
You can generally manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.
8. Accuracy of Your Personal Information
We aim to keep the personal information we hold accurate and up to date.
If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, please contact us. We will take reasonable steps to review and, where appropriate, correct the information.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information, where applicable.
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Withdraw consent where processing is based on consent.
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Object to or restrict certain types of processing, where applicable.
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Opt out of certain marketing communications.
To exercise any applicable rights or to make a privacy-related request, please contact us using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.
Your continued use of our website following the posting of changes constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.
Website: themaisonsilver.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
Last Updated: 1 August 2026
