Refund Policy

At The Maison Silver, we take care to ensure that your order is processed accurately and that you receive your products in accordance with your order.

Please read this Return and Refund Policy carefully before placing an order on our website.

1. Order Cancellation by the Customer

Once an order has been successfully placed, it cannot be cancelled or modified.

We therefore encourage you to carefully review your product selection, shipping details, contact information, and order details before completing your purchase.

If you have any questions about a product or your order, please contact us before placing your order.

2. Cancellation by The Maison Silver

Although we make every reasonable effort to fulfill all orders placed through our website, we reserve the right to cancel an order in certain circumstances, including but not limited to the following:

2.1 Insufficient Stock

We may cancel an order if the product(s) you have ordered are unavailable or if we do not have sufficient stock to fulfill your order.

2.2 Delivery Restrictions

We may cancel an order if we are unable to deliver the product(s) to the delivery address provided by you due to geographical, logistical, or other delivery restrictions.

2.3 Incorrect Pricing or Product Information

We may cancel an order if one or more products were listed with an incorrect price or inaccurate information due to a typographical error, technical error, system error, or an error in the pricing or product information provided by us.

3. Notification of Order Cancellation

If we cancel your order for any of the reasons described above, we will make reasonable efforts to notify you using the contact information provided when placing your order.

Where payment has already been received, we will initiate a refund of the amount paid for the cancelled order or affected item(s), as applicable.

Refund processing times may vary depending on the payment method, payment gateway, or financial institution involved. We are not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

4. Refunds

Where a refund is approved under this Policy, the refund will generally be processed to the original payment method used for the transaction, where technically and commercially feasible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

5. Returns

Returns are subject to the specific circumstances and eligibility requirements communicated by The Maison Silver.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery with your order details and relevant photographs or other supporting information.

We will review the issue and, where appropriate, provide a suitable resolution in accordance with our applicable return and refund procedures.

6. Non-Eligible Returns

Products may not be eligible for return or refund where the issue is caused by:

• Normal wear and tear;

• Damage caused after delivery due to misuse, improper handling, or improper care;

• Alterations or modifications made after delivery;

• Failure to follow applicable product care instructions; or

• Circumstances outside our reasonable control.

Any applicable exclusions will be communicated to you where relevant.

7. No Additional Compensation

Where an order is cancelled by The Maison Silver for a reason permitted under this Policy, we will refund the amount paid for the cancelled order or affected product(s), as applicable.

Except where required by applicable law, we will not be responsible for providing additional compensation for inconvenience, disappointment, loss of time, or other consequential losses arising from such cancellation.

8. Contact Us

If you have any questions regarding this Return and Refund Policy, or if you believe you have received a damaged, defective, incorrect, or otherwise incorrect product, please contact us through the contact details provided on our website.

Website: https://themaisonsilver.com/

Please include your order number and relevant details when contacting us so that we can review your request efficiently.

Last Updated: 1 August 2026