Shipping Policy

At The Maison Silver, we are committed to ensuring that your order is processed, packaged, and delivered safely and securely. Please read the following Shipping & Delivery Policy carefully before placing an order.

1. Order Processing Time

Orders are generally processed and dispatched within 5 to 10 working days from the date the order is successfully placed and payment is confirmed.

Processing times may vary depending on the product(s) ordered, availability, customization requirements, packaging requirements, and other operational considerations.

Once your order has been dispatched, the estimated delivery time is generally 3 to 7 working days, depending on the delivery location and courier service.

Please note that these are estimated timeframes and are not guaranteed delivery dates.

2. Delivery to Remote Areas

Orders being delivered to remote locations, certain rural areas, and Union Territories may require additional time beyond the standard delivery timeframe.

Delivery times may also be affected by circumstances outside our reasonable control, including weather conditions, natural events, transportation disruptions, courier delays, public holidays, regulatory restrictions, or other unforeseen circumstances.

The Maison Silver will make reasonable efforts to facilitate timely delivery but will not be responsible for delays caused by circumstances beyond our reasonable control.

3. Shipping and Courier Services

Orders within India are delivered through courier and logistics service providers associated with or engaged by The Maison Silver.

We select the appropriate delivery service based on factors such as the delivery location, product characteristics, package size, weight, and other logistical requirements.

4. Shipping Charges

Applicable shipping charges are displayed with the relevant product or during the checkout process, as applicable.

Shipping charges may vary depending on factors including:

• Product size and weight;

• Packaging requirements;

• Delivery location; and

• Applicable shipping or logistics requirements.

Customers are not required to pay additional courier charges at the time of delivery unless such charges are specifically applicable under the terms of the order or are required by law.

Any applicable taxes or government charges will be handled in accordance with applicable law.

5. Delivery Address

We will deliver your order to the delivery address provided by you when placing the order.

It is your responsibility to ensure that:

• The delivery address is complete and accurate;

• Your contact details are correct and accessible;

• Someone is available at the delivery address to receive the shipment; and

• Any delivery instructions provided by you are accurate and sufficient.

The Maison Silver will not be responsible for delivery failures or delays resulting from an incorrect, incomplete, or inaccessible delivery address provided by the customer.

6. Secure Delivery and Recipient Verification

For certain products or orders, the courier or delivery service provider may require the recipient to provide identification or other information for verification at the time of delivery.

Where recipient verification is required, customers are advised to ensure that the intended recipient is available to receive the order and complete any applicable verification procedure.

To help protect your order from unauthorized receipt, please provide accurate recipient details at the time of placing your order.

The delivery service provider may refuse delivery where the required recipient verification cannot be completed.

7. Delivery Confirmation

Customers are responsible for ensuring that an authorized person is available to receive the order.

Once an order has been delivered and accepted at the designated delivery address, responsibility for the package may pass to the customer, subject to applicable law and any rights the customer may have in relation to damaged, defective, missing, or incorrectly delivered products.

We recommend checking the package and its contents promptly after delivery and contacting us as soon as possible if there is any issue with your order.

8. Failed or Unsuccessful Delivery

If a delivery cannot be completed because:

• Nobody is available to receive the order;

• The delivery address is incorrect or incomplete;

• The recipient refuses or is unable to accept the delivery;

• Required identification or verification cannot be provided;

• The courier is unable to access the delivery location; or

• The order is otherwise returned to us by the courier or postal service,

the customer may be responsible for any additional costs associated with re-delivery.

If an order is returned to The Maison Silver because delivery could not be completed, we may contact you to arrange re-delivery. Any applicable re-delivery charges may be payable by the customer before the order is dispatched again.

9. International Shipping

Where international shipping is offered, applicable shipping charges will be displayed with the relevant product or during checkout, as applicable.

International delivery times may vary depending on the destination country, customs procedures, import requirements, courier operations, and other factors beyond our control.

Customers placing international orders may be responsible for additional charges imposed by the destination country or its authorities, including, where applicable:

• Customs duties;

• Import duties;

• Local taxes;

• Customs clearance charges;

• Brokerage or handling charges; and

• Other government-imposed fees.

Such charges are generally the responsibility of the customer unless otherwise expressly stated at the time of purchase.

Customers are responsible for ensuring that their order complies with the applicable laws and import regulations of the destination country.

10. International Website Access

The Maison Silver makes no representation that the products, services, or content available on our website are appropriate or available for use in every country or jurisdiction.

If you access our website from outside India, you do so at your own initiative and are responsible for complying with all applicable local laws and regulations.

11. Delays Beyond Our Control

While we make reasonable efforts to process and deliver orders within the estimated timeframes stated above, delivery may occasionally be delayed due to circumstances beyond our reasonable control.

These may include, without limitation:

• Severe weather;

• Natural disasters;

• Transportation disruptions;

• Strikes or labor disruptions;

• Public holidays;

• Government or regulatory restrictions;

• Customs delays;

• Courier or logistics disruptions; or

• Other unforeseen circumstances.

In such circumstances, we will make reasonable efforts to assist you and provide available updates regarding your shipment.

12. Contact Us

If you have questions regarding your order, shipping status, delivery, or this Shipping & Delivery Policy, please contact us using the contact details provided on our website.

Website: https://themaisonsilver.com/

When contacting us regarding an order, please provide your order number and relevant delivery details so that we can assist you efficiently.

Last Updated: 1 August 2026